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Privacy Policy

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1. Introduction

Fairprice Mobility Ltd (“we”, “us”, “our”) is committed to protecting your privacy under UK GDPR. This policy outlines how we collect, use, store, and share personal data when you visit our website or interact with our services.
 

2. Data Controller

Fairprice Mobility Ltd
Unit 9 (and Units 8–12), Carberry Place, Mitchelston Industrial Estate, Kirkcaldy, Fife, KY1 3NQ
Phone: 01592 652244 · Email: fairpricemobilityltd@live.co.uk
Branches also in Dundee (01382 201101) and Forfar (01307 468003)
 

3. Personal Data We Collect

  • Enquiry/contact form submissions: name, email, phone number, service requirements (e.g. scooter repair, wet room installation)

  • Service communications: details shared during phone or email correspondence

  • Website analytics: IP address, device and browser info, pages visited, session timestamps—collected via essential and performance cookies

  • Cookies: essential functionality and anonymised performance only (no tracking, profiling or advertising cookies)
     

4. How We Use Your Data

We use your data to:

  • Respond to enquiries and book services for mobility equipment, repairs, wet room installations, stairlift servicing, and more

  • Arrange home visits and quotes tailored to individual needs

  • Provide aftercare support including insurance repair services

  • Enhance our website and improve services through anonymised analytics

  • Comply with legal obligations regarding record-keeping and accounting
    disabilityscot.org.uk

5. Legal Bases for Processing

  • Contractual necessity: to provide requested goods or services

  • Legitimate interests: improving services, operations, and customer experience

  • Consent: for follow-up communications or marketing, where opted in

  • Legal obligation: for financial/accounting record retention

6. Data Sharing

We never sell or rent personal data. We may share your information with:

  • Service providers (e.g. IT support, website host, email systems) who act as data processors

  • Insurers, for covered repairs or insurance-related claims

  • Legal or regulatory entities, if required by law

7. Cookies & Tracking

  • Essential cookies: support navigation and form submission

  • Performance cookies: support anonymised analytics (e.g., via Google Analytics)
    We do not use advertising, tracking, or profiling cookies
     

8. Data Retention

  • Service records and enquiries: up to 7 years (standard for accounting/Audit)

  • Analytics data: session logs deleted after 24 months; aggregated usage data retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to processing

  • Withdraw any provided consent

  • Request portability of your data
    Submit requests via phone, email or post. You may also lodge a complaint with the ICO.

10. Security

We safeguard data using SSL encryption, secure servers, access controls, and staff training. While we strive for safety, no system is completely foolproof.

11. International Transfers

Your personal data is stored and processed in the UK only. We do not transfer data overseas.

12. Policy Updates

We may periodically update this Privacy Policy. The effective date will reflect the most recent version. Continued use of our website constitutes acceptance.

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